Harbor Freight Tools

Clean and well organized store at the Fullerton and Narragansett location. Great customer service from Violet one of the store associates was very nice and patient she was able to helps look for a car garage tent that we needed so badly and was very kind to bring it out from the back and even assisted us by helping getting it out to the car. I really give her more then five stars she gave us excellent customer service. Thanks again Violet!

hello ... I decided to write a few words about the service in the Chicago-Fullerton location ... I bought cabinets and chests, I spent several hundred on this equipment, which is quite nice ... I decided to pick it up on Sunday, so I called the store if I could ... a terribly unpleasant lady answered and immediately announced I don't think anyone will load them for me, I have to have them!!! someone to help me and as she hung up the phone she swore that some idiot was trying to pick up the cabinets today🤓 I showed up at the store, I probably met the manager's assistant because she didn't introduce herself, I asked her right away and told her that I should have a big car because they wouldn't go to the back room twice... unfortunately there was room for one, so I asked to leave it aside, I'll be back in 10 minutes,, I'm back, the locker is waiting... so I say I'm here, and the manager's assistant says take it and load it ((400-pound box on a pallet!) so I asked for help,,, the same lady, after asking the general manager, took her to the back, looked at me ironically, came back in great anger with her friend, who was constantly cursing at everything and everyone that she had to load my locker on Sundays, and finally loaded it 😎. So the service in this location - a disaster, very . not nice and downright (it wasn't the first time). In the end, the cabinets were very good, but the service in this location was really a disaster and I would rather use another one, come to this one, I'm really close, best regards, customer

Is harbor freight is just OK. The employees do not seem to care to help customers and they’re not the most friendly. The positives are harbor. Freight tools for the money are pretty good. They also offer returns up to 90 days which is a great return policy. The experience over I was pretty good. The store looks clean and zoned but the killer was the attitude from the staff.

I had a great experience and wonderful customer service today from staff member violet and Nelly they have outstanding customer service they took care of me with no problems no hesitation they are what employees should be like when Harbor Freight employees have training they should go and watch Violet and Nelly to see how great customer service is supposed to be operated in all businesses I think I'm very much and Harbor Freight at the Brickyard is lucky to have these two staff members